Thank you for choosing Konxja Consulting LLC (“Company,” “we,” “us,” “our”). This Refund Policy outlines the conditions under which refunds may be issued for our services. By engaging with our services, you agree to the terms set forth in this policy.

1. Service Fees

Fees for our consulting services are outlined in the service agreement provided to you. Please refer to your specific service agreement for details on the cost of services and payment terms.

2. Refund Eligibility

Refunds may be considered under the following conditions:

• Cancellation by the Client: If you wish to cancel a service after payment has been made, you must notify us in writing. Refunds for cancellations are subject to the following conditions:

  • More than 14 Days Notice: If you cancel more than 14 days before the scheduled service date, you may be eligible for a full refund.
  • 14 Days or Less Notice: If you cancel 14 days or less before the scheduled service date, you may be eligible for a partial refund, or no refund, depending on the work completed up to the cancellation date.

• Service Disruption: If we are unable to provide the agreed-upon services due to unforeseen circumstances or errors on our part, we will work with you to offer a solution, which may include a full or partial refund or a rescheduled service.

• Dissatisfaction with Service: If you are dissatisfied with our services, please contact us within 7 days of the service completion. We will review your concerns and determine if a refund or other resolution is appropriate based on the nature of the issue.

3. Refund Process

To request a refund, please follow these steps:

1. Submit a Request: Contact us at [email address] with your refund request, including details of the service and reason for the refund.
2. Review: We will review your request and determine eligibility based on the conditions outlined above.
3. Decision: We will inform you of our decision regarding the refund. If approved, refunds will be processed using the original payment method and may take up to 14 business days to appear in your account.

4. Non-Refundable Fees

Certain fees may be non-refundable, including but not limited to:

• Fees for services rendered before cancellation.
• Administrative fees or deposits, if specified in your service agreement.

5. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website or communicated to you directly. Your continued use of our services after changes to the policy constitutes your acceptance of the revised terms.